We provide technical and sales support via a state-of-the-art ticket-based online helpdesk system. We need a record of the conversation for our technicians to keep track of the issue. Also to be able to help you as fast as possible. Therefore, we do not provide support via channels like postal mail, ordinary email, or telephone. Our ticket-based support system is the fastest and most efficient way to provide our customers with great support.
Before contacting support, please consider the following:
You need to tell us the license ID or your account email to find you in our database.
Open the license settings in the menu (Settings - Program Settings). Click on the "Copy to clipboard" button. Open your email client and create a new email.
In the new message, press CTRL-V to paste the license information into the body of the email.
Whenever you have a technical question that needs answering, you want that answer as fast as possible. To receive a faster solution from your support agent, there are things you can do as a customer to speed up the process:
Define the problem as accurately as possible.
The more detail you can provide, the faster the technician can identify the source of the problem and find a solution. Try to determine the following information if possible:
If you misspell your email, we cannot contact you back. Please copy and paste it to avoid mistakes.